We Guarantee Your Satisfaction!
Each of CCI’s web hosting plans carries a 30 day money-back guarantee. If you are not completely satisfied with our services within the first 30 days of your contract, you will be given a full refund of the contract amount excluding setup fees and overages.
Setup fees are refundable for the following reasons only: (1) the account order is canceled prior to activation; or (2) the domain name was not available at the InterNIC.
For web hosting contracts of 3 months or less, the full contract amount less any setup fees and overages will be refunded if CCI is notified within the first 30 days following activation. No refund is available after the 30th day.
This policy does not apply to any additional services such as overages, additional disk space, additional pop accounts, etc.
All cancellations must be received in writing as per the deadlines indicated; regular mail, email and fax notifications are acceptable.
Note: Phone requests will not constitute acceptance of any cancellation. All cancellation requests must be submitted to the email address firstname.lastname@example.org.
Refund Policy for Renewals
Renewals of web hosting contracts of 3 months or less will be refunded if CCI is notified within the first 10 days following renewal date. No refunds will be granted for notifications received after this date.
For renewal web hosting contracts longer than 3 months, no refund will be given if CCI is notified after the new contract term begins. For example, on a 1 year contract CCI must receive the notice of cancellation before the first day of the contract renewal. No refunds will be given once the contract term has begun.